Your Time Deserves A Story

Frequently Asked Questions (FAQs)

1. Are all the watches you sell 100% authentic?

Yes, every watch we sell is 100% authentic and undergoes rigorous verification by our in-house experts. We source our timepieces from reputable dealers and trusted collectors, ensuring that each watch is genuine and in excellent condition. On the extreme off-chance that the watch is inauthentic (which has never happened before), we will provide a full refund and write you a $10,000CAD cheque.

2. Do your watches come with box and papers?

We offer both "Box & Papers" watches (complete sets with original documentation) and "Naked" watches (without box and papers). Each listing clearly states what is included. A watch without box and papers is still 100% authentic and has been verified by our experts.

3. What brands do you specialize in?

We deal with:

• Rolex (Submariner, Daytona, GMT-Master II, Datejust, Day-Date, and more)

• Audemars Piguet (AP) (Royal Oak, Royal Oak Offshore, Code 11.59)

• Patek Philippe (Nautilus, Aquanaut, Grand Complications, and more)

We focus on these three prestigious brands and more to ensure deep expertise, authenticity, and access to rare models.

4. Can I trade in my watch or sell it to you?

Yes! We accept trade-ins and outright purchases for Rolex, AP, and Patek Philippe watches. If you’re looking to upgrade or sell, contact us with details and images of your watch, and we’ll provide a competitive offer.

5. How do I know I’m getting a fair market price?

We price our watches based on real-time market value, considering rarity, condition, and demand. Our pricing is competitive and reflects the luxury resale market. We also offer watches slightly above market for exclusivity and sourcing service fees.

6. What payment methods do you accept?

We accept:

• Bank Wire Transfers (Preferred for security and large transactions)

• Escrow Services (Secure third-party holding service for high-value purchases)

• Cryptocurrency Payments (For select transactions)

• Certified Cheques & Cash (For in-person transactions)

For high-value watches, we recommend secure bank transfers or escrow services.

7. Do you offer financing or payment plans?

Currently, we do not offer direct financing, but we can assist in structuring payments via trusted third-party financial services. Contact us for details.

8. Do you ship internationally?

Yes, we offer insured worldwide shipping for all purchases.

• Domestic (Canada/US): Fully insured express shipping with tracking.

• International: Secure global shipping with high-value insurance coverage.

Each watch is packaged discreetly for security.

9. Can I visit your location to see the watches in person?

We operate by appointment only to ensure a private and exclusive experience for our clients. If you’d like to view a specific watch, contact us to schedule a one-on-one consultation.

10. Do you source specific watches upon request?

Yes! If you're looking for a rare or discontinued Rolex, AP, or Patek Philippe, we offer a custom sourcing service. Let us know the brand, model, budget, and timeframe, and we’ll find the perfect watch for you.

11. What is your return policy?

Due to the nature of high-value watches, all sales are final. However, if there is a legitimate issue with authenticity or a major discrepancy in the listing, we will work with you to find a resolution.

12. Do your watches come with a warranty?

Pre-owned watches do not come with a manufacturer’s warranty unless they are still under factory coverage. However, we offer a 1-year mechanical guarantee on select models to ensure proper function.

13. How often should I service my luxury watch?

Rolex, AP, and Patek Philippe recommend servicing every 5-10 years, depending on usage. We can connect you with certified watchmakers for maintenance and servicing.

14. How do I care for my luxury watch?

• Avoid extreme temperatures and sudden shocks.

• Keep it away from water if it’s not a water-resistant model.

• Store it in a safe place when not in use.

• Wind it regularly to keep the movement running smoothly.

15. How do I contact you for further inquiries?

You can reach us via:

• Email: sales@eternaltime.ca

• Appointment-Based Showroom: Location available upon request.

We are available for consultations, trade-ins, and sourcing inquiries.